Problem:
Members 1st Credit Union, based in Redding, CA, knows how critical
a reliable and proactive CPI partner can be. In 2008, Mark Moore,
CEO of Members 1st, was struggling with his existing CPI program and
needed a less manual and more reliable insurance tracking system to
protect his loan portfolio..
Solution:
SWBC suggested AutoPilot™
, a comprehensive suite of risk management services that enabled Members
1st to manage their collateral protection program, outsource outbound
payment reminder calls, collect payments electronically, and manage
their entire asset recovery and disposal process. Because of the unique
partnership between SWBC and Akcelerant, SWBC could
deliver AutoPilot™ through the Akcelerant framework,
requiring only one project plan to simultaneously implement both the
technology and the Autopilot services. Moore says “Their strong
integration allowed us to change our system and provider at the same
time, which saved us valuable time.: The flexible design brought pre-established
workflowfunctionality to their desktops, which completely automated
and transformed manual processes into electronic, paperless transactions.
Results:
SWBC’s single, sign-on solution afforded Members
1st staff the ability to operate in a transparent, integrated environment.
The reliable and more advanced collections platform boosted morale
of Moore’s collections department by making his team’s
job easier and more productive. Because they now have measurement
capability, management can create daily plans for each facet of their
department. Moore says of SWBC’s AutoPilot
solution, “We don’t know how we got along without it."
Contact:
Julie Ring
Vice President, Marketing
P: 866-438-7922
E: jring@swbc.com
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