Community-focused credit union invests in workforce development with 8% pay raises for frontline staffNew York, NY – Municipal Credit Union has promoted all 60 of its teller positions to Member Service Representative (MSR) roles, providing an 8% pay increase to affected employees as part of a broader strategy to strengthen member service...
For many credit unions, budgeting season can feel more like an obstacle course than a roadmap. Between meetings running long, spreadsheets multiplying and priorities shifting faster than the numbers on the screen, what should be a strategic exercise too often turns into a reactive one.Yet when budgeting is done right, it connects vision to actio...
Traditional credit reports have served as the foundation of lending decisions for decades, but they paint an incomplete picture of borrower risk and opportunity. While bureau data captures most payment history and credit utilization, it’s fundamentally a rearview mirror that reflects past behavior – often with meaningful lag time – and m...
Member experience has become a familiar talking point across the credit union industry, with most leaders agreeing it matters, although questions still linger about its true impact. Is loyalty really a driver of financial performance, or simply a reflection of it? How much influence does experience have compared to rates, products or scale?&nb...
The free, online program offers six self-paced, entrepreneurship-focused courses plus the opportunity to win a business grant through a pitch competitionBRIGHTON, Mich., March 26, 2025 — Lake Trust Credit Union (Lake Trust), a community-based credit union serving nearly 200,000 members and businesses throughout Michigan, has announced it is launc...
OKLAHOMA CITY, OK (October 14, 2025) – Tinker Federal Credit Union (TFCU) has named Jennalee Hunter senior vice president of human resources. In this role, Hunter oversees the credit union’s human resources operations, including hiring and staff development, employee relations, compensation, benefits and organizational growth. Hunter began...
Consumer preferences have shifted toward digital self-service, forcing financial institutions (FIs) to rethink the role branches play in today’s financial services landscape. Yet leading banks like Chase view branches as catalysts for economic growth and vital components of customer engagement. JPMorgan Chase’s internal research highlights...
As both digital expectations and competition rises, recurring card payments offer a simple yet powerful tool for financial institutions to secure consistent cash flow, reduce friction and deepen customer and member engagement. Today’s consumers demand seamless, mobile-first experiences, whether it is paying a loan, funding an account or m...
TFD Consulting, LLC, has announced the selection of Laskos Communications as its public relations, communications, and marketing agency of record. The national consulting firm dedicated to helping financial institutions maximize non-interest income and reduce expenses, has partnered with Laskos Communications to help increase public awareness o...
For community banks and credit unions, the cost of a bad hire at the teller line is manageable. It results in a drawer shortage, a retraining cost, or a minor HR headache. However, a bad hire at the leadership level—whether a Branch Manager, a Loan Officer, or a VP—is a systemic risk event. You understand the baseline regulatory requirem...
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