Trusted Employee Recognized for Strategic and Operational ExcellenceCOOPER CITY, FL – BrightStar Credit Union, one of the largest and fastest-growing credit unions in South Florida, has promoted Jolene Handal to senior executive assistant, recognizing her continued professionalism and exceptional operational leadership.Since joining Brigh...
For many credit unions, budgeting season can feel more like an obstacle course than a roadmap. Between meetings running long, spreadsheets multiplying and priorities shifting faster than the numbers on the screen, what should be a strategic exercise too often turns into a reactive one.Yet when budgeting is done right, it connects vision to actio...
The housing crash of 2008 and its ripple effects brought the US housing market the gift of ultra-low interest rates for over a decade. I started in the mortgage business in 1983, when interest rates were in the double digits and balance-sheet lending decisions were made very differently than they are today. Rates in the high 2%-low 3% range wer...
Member experience has become a familiar talking point across the credit union industry, with most leaders agreeing it matters, although questions still linger about its true impact. Is loyalty really a driver of financial performance, or simply a reflection of it? How much influence does experience have compared to rates, products or scale?&nb...
The free, online program offers six self-paced, entrepreneurship-focused courses plus the opportunity to win a business grant through a pitch competitionBRIGHTON, Mich., March 26, 2025 — Lake Trust Credit Union (Lake Trust), a community-based credit union serving nearly 200,000 members and businesses throughout Michigan, has announced it is launc...
OKLAHOMA CITY, OK (October 14, 2025) – Tinker Federal Credit Union (TFCU) has named Jennalee Hunter senior vice president of human resources. In this role, Hunter oversees the credit union’s human resources operations, including hiring and staff development, employee relations, compensation, benefits and organizational growth. Hunter began...
Consumer preferences have shifted toward digital self-service, forcing financial institutions (FIs) to rethink the role branches play in today’s financial services landscape. Yet leading banks like Chase view branches as catalysts for economic growth and vital components of customer engagement. JPMorgan Chase’s internal research highlights...
As both digital expectations and competition rises, recurring card payments offer a simple yet powerful tool for financial institutions to secure consistent cash flow, reduce friction and deepen customer and member engagement. Today’s consumers demand seamless, mobile-first experiences, whether it is paying a loan, funding an account or m...
PORTLAND, Ore. — Nuuvia, the leading provider of youth banking solutions for community banks and credit unions, today announced the second-generation of its increasingly popular youth-banking platform is now available and features an advanced go-to-market Playbook for community banks and credit unions. Nuuvia closed out Q4 2025 with record r...
For community banks and credit unions, the cost of a bad hire at the teller line is manageable. It results in a drawer shortage, a retraining cost, or a minor HR headache. However, a bad hire at the leadership level—whether a Branch Manager, a Loan Officer, or a VP—is a systemic risk event. You understand the baseline regulatory requirem...
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